CallCabinet’s Atmos cloud-based platform integrates seamlessly with Microsoft Teams to bring award-winning call recording, quality assurance, AI, voice-analytics, and agent evaluation solutions to contact centers of any size.
Microsoft Teams call recordings are available for playback, download, and secure sharing from any internet-capable device, allowing agents and supervisors to share a single web-based interface.
Atmos is the only true cloud recording software installed in the Microsoft Teams environment delivering a direct, compliant integration. Atmos is built to be easily deployed over multi-tenant networks and is easily scalable across an entire organization.
Use our agent evaluation tools to quickly resolve disputes, expertly train your staff, maintain compliance, and optimize your customer experience.
Gather precious insight into your customers’ experience and agent interactions through Atmos Analytics. Search powerfully and simply with keyword & key phrase solutions.
Atmos offers robust Natural Language Processing which provides best-of-breed speech analytics. Atmos AI understands and organizes your unstructured call recordings into actionable data.
CallCabinet provides solutions for all of your call recording needs to support global regulatory compliance with: HIPAA, GDPR, PCI, MiFID II, MAD, FTC, POPI, FAIS, and many more.